そしてそれを誰でも使えるように体系付けた。 Nonviolent Communication (NVC) is a process developed by Marshall Rosenberg and others which people use to communicate with greater compassion and clarity. It focuses on two things: honest self-expression — exposing what matters to oneself in a way that's likely to inspire compassion in others, and empathy — listening with deep compassion.
One of the central tenets of nonviolent communication (also called "compassionate communication") is that everything a human being does (whether benign or hurtful) is an attempt to meet their human needs. NVC postulates that conflict between individuals or groups is a result of miscommunication about these needs, most often because of coercive language (e.g., inducing fear, guilt, shame, praise, blame, duty, obligation, punishment, or reward).
The goal of NVC is to create a situation in which everyone's needs are understood. The assumption is that, from this state of mutual understanding, new strategies will flow that meet some needs of everyone.
In order to reach mutual understanding, NVC advocates expressing oneself in neutral terms--talking about your "feelings" and "needs"--rather than in judgmental terms of good/bad, right/wrong. Formal NVC self-expression follows four steps: making neutral observations (distinguished from interpretations/evaluations), expressing feelings (emotions separate from reasons and interpretation), expressing needs (deep motives) and making requests (clear, present, doable and without demand). 
When listening to the other party in a conflict, NVC advocates echoing that party's statements back to them, rephrased in terms of feelings/needs (e.g. "It sounds like you were nervous because your need for safety wasn't being met.")
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